Terms and Conditions

1. Definition

The following terms have a specific meaning:
‘we’, ‘us’ and ‘our’ refers to the service provider ‘Martina Christina’.

The company trades through the website.
‘you’ or ‘your’ refers to you, on behalf of yourself and your guests or party, collectively, the client, guest or party, potential or actual, of Martina Christina
‘website’ refers to www.martinachristina.com

‘product’ refers to the program offered to the client
‘program’ refers to the product and includes the activities offered to the client
‘price’ refers to the price payable for the product offered
‘deposit’ refers to a percentage of the price, to be paid to secure a product booking
‘balance’ refers to the balance to be paid to purchase the secured product booking
‘booking’ refers to the client’s booking of the product and the act of purchasing the product
‘non-refundable’ refers to a sum of money paid not returnable in any circumstances
‘administration fee’ refers to a fee charged to cover costs incurred during the booking process
‘cancellation’ refers to not attending the product booked, including postponing or rescheduling it
‘property’ refers to the property where the program is held

2. Prices and Price Changes

Prices listed on Martina Christina website are Swiss Francs, “starting at” prices per person unless otherwise stated and are excluding of VAT. Upon completing one of the online Enquire forms, sending an email or contacting us via contact form, email or message, a representative of Martina Christina will contact you to confirm the exact prices.

Unless otherwise specified, not included as part of the services we offer are any applicable foreign departure, security, port charges, park fees, customs, immigration, agricultural, passenger facility charges and international transportation tax. In addition, tips/gratuities to staff, passports, visa fees, baggage and personal insurance, transport from and to airport or train station, beverages and food not listed under inclusions in the course product and all other items of a personal nature are also not included. You should retain sufficient local currency to pay for all of the above items.

We reserve the right to amend prices at any time before you have completed the payment of your product. After payment has been completed, the price of your product is confirmed and we will not apply any surcharges unless you make the change to your arrangements after booking.

3. Payment

To secure a retreat booking you will be required to pay either in full price or payment installment plan. For Coaching containers, you will be required to pay in full. Payment plans are also available. Paid monthly amount is non-refundable if the booking is cancelled.

All workshops and ceremonies are a one-time payment, which immediately grants you access to Martina Christina’s Zoom session or to the address of the venue according to the schedule.

Should you wish to give the gift of wellbeing and transformation, we will be happy to share the gift certificate on your behalf and assist throughout the entire booking process. Please contact us for further information.

We accept Credit/Debit Cards, TWINT, and PayPal payments. Please note that all payments taken on debit or credit card will be taken in CHF and so, if you are a client whose payment card is not denominated in CHF, you should be aware that your card issuer will calculate the final chargeable amount at their preferred choice of exchange rate applicable on the day.

If you wish to use a different method of payment, please contact hello@martinachristina.com and we will be happy to assist.

4. Booking Confirmation

Upon receipt of your payments via the methods stated in (3), you will receive:
4.1. An email confirming your deposit payment from Martina Christina within 24 hours.
4.2. An email outlining details of the booked program will follow.

Please check the confirmations carefully to make sure that all your booking details are correct. Contact us if your confirmation appears to be incorrect or incomplete and we will endeavor to make the necessary changes. Martina Christina reserves the right to make changes to and correct errors after bookings have been confirmed. Martina Christinais unable to accept liability for any errors and omissions that are not highlighted to us prior to arrival, and the client remains responsible for any additional costs or changes that occur as a result.

5. Changes made by you after booking but before the training/workshop/retreat starts

Should you request a change to your booking before travel, the prices applying to the new booking will be those prices applicable on the day the new booking is made following the requested amendment.
To amend your booking, please email hello@martinachristina.com and we will be happy to help.

6. Changes made by you after the training/workshop/retreat starts

No refunds are available once a program has commenced, or in respect of any other product or activity booked or utilized.

7. Cancellation or No Show by you

You may cancel your booking at any time prior to the commencement of the program booked providing that the cancellation is made by the person who originally booked and is communicated to us by mailing hello@martinachristina.com. Cancellation will take immediate effect from the day the notification is received by us. Refund eligibility is explained in the section 8 of this page.

8. Refunds Policy

8.1. Retreats
Retreats cannot be held with masks or social distancing, so we ask everyone to be responsible and take the necessary steps to protect themselves and others.

You can cancel your participation and request a refund 60 days prior to the retreat start date. In that case, you will receive a full refund minus a CHF 50 administration fee. The administration fees are non-refundable.

If you cancel your participation 30 days prior to the event, you are eligible to request a 50% refund.
If you decide to cancel less than 30 days before the retreat, you cannot get a refund and you will lose your credit.

For any cancellations related to the global pandemic, we highly advise to purchase a travel insurance to avoid any financial risks due to flight cancellations, COVID infection, etc. We are not liable for any cost incurred due to force majeure. Please check the travel restrictions and entry requirements to the retreat venue from your country of origin to prepare yourself for the trip.

8.2. Online Coaching
If you cancel your participation 30 days (or more days) prior to the Coaching, you are eligible to request a 50% refund minus a CHF 150 administrative fee. You will also be able to change your spot to another container, this change will be allowed based on the availability at the time of the request and it’s free of charge, you will only need to pay the price difference (if any applies). The administration fees are non-refundable.

If you cancel less than 30 days before the start date, you cannot get a refund and you will lose your credit.

8.3. Workshops and Ceremonies
Onsite trainings cannot be held with masks or social distancing, so we ask everyone to be responsible and take the necessary steps to protect themselves and others.

If you cancel your participation up to 48 hours prior to the event, you are eligible to request a full refund minus a CHF 15.00 administrative fee.

If you cancel less than 48 hours before the start date, you cannot get a refund and you will lose your credit.

If the event has ended and you did not participate for any reason, the payment is non-refundable.

9. Changes made by Martina Christina before start date

Martina Christina reserves the right to change, substitute or cancel any activity and/or program with 15 days’ notice. Martina Christina will promptly inform you of any significant changes to your product booked. If you do not wish to accept the change, if possible, we will offer you an alternative product of equivalent quality at no extra cost, or a less expensive product with a price refund. Alternatively, you can choose another product and pay a price difference. If you decide to cancel altogether, you will receive a full refund less any administrative fee. The administration fees are non-refundable.

Martina Christina reserves the right to cancel group programs with 15 days’ notice should the minimum number of persons enrolled be smaller than the minimum number stated on the overview of the specific program. Should this be the case, an alternative date will be offered or a full refund made. This refund will be the limit of Martina Christina’s liability.

10. Health and safety

10.1. The health and safety standards that apply to the services provided under this contract should meet the local standards applicable to the booked destinations, and Martina Christina monitors that local standards have been met.

10.2. During our retreats, online workshops and online coaching programs we practice Breathwork. In consideration of being permitted to participate in any related events or activities with Martina Christina (hereinafter collectively “the Activities”), you should acknowledge, understand, and agree to the following:

a. Breathwork can result in intense physical and emotional release. Therefore, it is not advised for persons with a history of cardiovascular disease, including angina or heart attack, high blood pressure, use of a pacemaker, glaucoma, retinal detachment, osteoporosis, significant recent physical injuries or surgery.
b. Breathwork is not advised for persons with mental illness or seizure disorders or for persons using major medications. It is also unsuitable for anyone with a personal or family history of aneurysms. Pregnant women are advised against practicing Breathwork without first consulting and getting approval from their primary care physician. Persons with asthma should bring their inhaler and consult with their primary care physician and the Breathwork class facilitator. This work is deeply experiential. It may involve intense and energetic emotional release. Breathwork is not advised for persons who are under the influence of alcohol or drugs.
c. You agree to comply with the stated and customary guidance and norms of participation in the Activities. If, however, you observe any unusual hazard during your presence or participation, you will immediately remove yourself from participation in the Activities and bring such to the attention of the nearest official forthwith.
d. You know, understand and acknowledge that Martina Christina is NOT a physician, psychologist, therapist, or healthcare professionals, and the Activities being offered are NOT intended to treat or diagnose, and does NOT include treatment for or diagnosis of, any illnesses, disease or disorders, whether physical, mental, psychological or emotional.
e. You fully understand and acknowledge that if you were not in such good health, you would not be permitted to partake in the Activities.
f. If you are pregnant or become pregnant or are post-natal, you will not participate in the Activities without first discussing the risks with your doctor and you will only participate in the Activities if you have your doctor’s full approval.

11. Special requests and medical problems

If you have any special requests or dietary requirements, you must advise us at the time of booking. We cannot guarantee that these will be accommodated, it is suggested that any requirements be highlighted upon arrival. Although we will endeavor to meet any such requests we regret we cannot guarantee to do so.

It is your responsibility to notify Martina Christina of any relevant and / or existing medical conditions before booking that may make you unsuitable to participate and/or impact on your participation of the booked product.

As we practice Breathwork method during retreats, online sessions and coaching sessions, please note that it is not advised for persons with a history of cardiovascular disease, including angina or heart attack, high blood pressure, use of a pacemaker, glaucoma, retinal detachment, osteoporosis, significant recent physical injuries or surgery.

Breathwork is not advised for individuals with mental illness or seizure disorders or for persons using major medications. It is also unsuitable for anyone with a personal or family history of aneurysms. Pregnant women are advised against practicing Breathwork without first consulting and getting approval from their primary care physician. Persons with asthma should bring their inhaler and consult with their primary care physician and the Breathwork class facilitator.

You must also inform a representative at the property before commencing any activity or treatments of any medical conditions likely to affect it.

No refunds of any nature will be provided in the instance an activity must be cancelled in consideration for your health and safety and as always, we advise purchasing travel insurance to cover each holiday.

12. Information accuracy

Martina Christina has taken all care to ensure published information and prices are accurate however if we identify an error or omission following publication, we will inform you before confirming your booking. The revised information will then form part of your booking. If an error or omission is discovered after your booking is made, we will always try to advise you prior to your visit. Whilst very rare, in recognition that human error may arise with regards to the verbal information provided to you, these booking conditions will always take precedence in these instances.

13. Activities and treatment times

Martina Christina reserves the right to alter confirmed times of activities and on occasions, this can occur without prior notice to the client. If we amend the time of an activity due to inclement weather or other circumstance, we will do their best to reorganize the program schedule or offer a comparable activity. If participants are not able to participate, refunds will be provided in such cases.

14. If you have a complaint

If you have any complaints, concerning any services provided by Martina Christina you must inform us in writing by emailing hello@martinachristina.com within 28 days of your departure date from Martina Christina’s retreat or within 28 days of the conclusion of the Martina Christina’s Ceremony or Workshop.

If you have cause for complaint whilst on your coaching program, this must be brought to the attention of Martina Christina immediately so that action can be taken to remedy the problem. Failure to report your complaint in this way may jeopardize any claim you subsequently make.

15. Collection and use of your personal information

Personal information is collected when you contact us about a purchase either by email, phone, message or make a booking of a product. We may also collect personal information from you from any online registrations including but not limited to our social media pages, subscriptions, newsletters, or surveys etc. Your personal information will never be collected via any channels without your expressed consent.

The user must freely and voluntarily provide the personal data that will be required for registration. We use your personal information to enable us to provide you with the information you request about our products, to fulfil your bookings, to confirm your purchases and to ensure you are correctly billed.

We do not share your personal information with third-party organizations who are not involved in fulfilling the purchases you have made from us or as described above, neither do we collaborate with, or have relationships with, any businesses, which serve ads on websites.

16. Videograph / Photograph Consent

During Ceremonies, Workshops, and Retreats there might be videos and/or photographs taken for marketing purposes. If you do not wish to be displayed in any activities, please let us know.

Last Updated, December 12th 2022

Terms and Conditions

MARTINA CHRISTINA